---
product_id: 270993874
title: "This is Service Design Doing"
price: "€ 133.95"
currency: EUR
in_stock: false
reviews_count: 6
url: https://www.desertcart.at/products/270993874-this-is-service-design-doing
store_origin: AT
region: Austria
---

# Boosts customer-centric culture Comprehensive service design guide Hands-on facilitation & workshop methods This is Service Design Doing

**Price:** € 133.95
**Availability:** ❌ Out of Stock

## Summary

> 🚀 Elevate your service game — design experiences that customers can’t stop talking about!

## Quick Answers

- **What is this?** This is Service Design Doing
- **How much does it cost?** € 133.95 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.at](https://www.desertcart.at/products/270993874-this-is-service-design-doing)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Top-Ranked & Trusted:** Join thousands of professionals benefiting from a 4.7-star rated bestseller in UX and social media.
- • **Facilitate Like a Pro:** Leverage proven workshop guidelines to engage stakeholders and drive innovation.
- • **Embed Customer-Centricity:** Build sustainable business success by making service design part of your company DNA.
- • **Break Down Silos Seamlessly:** Create a unified language across teams to enhance collaboration and customer experience.
- • **Master Service Design in Action:** Move beyond theory with practical, step-by-step methods to transform your organization.

## Overview

This is Service Design Doing is a 2018 paperback from O'Reilly Media that offers the first comprehensive, practical guide to implementing service design. It equips professionals with detailed facilitation techniques, workshop methods, and a consistent model to foster customer-centric cultures and improve service quality across organizations. Highly rated and ranked in UX, social media, and web design categories, it’s a must-have for managers aiming to embed design thinking into business success.

## Description

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Review: Great book - Highly recommended book. The cover is very thin than usual paper back of Wiley books.
Review: Excelente ! - Para quem tem interesse em compreender o significado de design thinking de serviços esse é uma das principais literaturas !

## Features

- Binding: Paperback Brand: O'reilly media Language: English Manufacturer: O'reilly media Inc Usa Publication date: 2018-01-19T00:00:01Z

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #78,137 in Books ( See Top 100 in Books ) #17 in Social Media for Business #22 in Web Design #27 in User Experience & Website Usability |
| Customer Reviews | 4.7 out of 5 stars 568 Reviews |

## Images

![This is Service Design Doing - Image 1](https://m.media-amazon.com/images/I/81ECgeo71RL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Great book
*by J***L on 4 May 2020*

Highly recommended book. The cover is very thin than usual paper back of Wiley books.

### ⭐⭐⭐⭐⭐ Excelente !
*by M***A on 13 January 2019*

Para quem tem interesse em compreender o significado de design thinking de serviços esse é uma das principais literaturas !

### ⭐⭐⭐⭐⭐ The ultimate book on service design
*by L***E on 2 May 2018*

I have already read it twice and I can't think of any other book more complete and practical than this one. It will definitely help Service design get more visible and gain impact on customer experience design and roll out. Thanks to the authors who did a fantastic job !

## Frequently Bought Together

- This Is Service Design Doing: Applying Service Design Thinking in the Real World
- This Is Service Design Methods: A Companion to This Is Service Design Doing
- This is Service Design Thinking: Basics, Tools, Cases

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*Product available on Desertcart Austria*
*Store origin: AT*
*Last updated: 2026-07-10*