---
product_id: 315639327
title: "Dealing with Difficult People (HBR Emotional Intelligence Series)"
price: "€ 67.29"
currency: EUR
in_stock: true
reviews_count: 5
url: https://www.desertcart.at/products/315639327-dealing-with-difficult-people-hbr-emotional-intelligence-series
store_origin: AT
region: Austria
---

# Dealing with Difficult People (HBR Emotional Intelligence Series)

**Price:** € 67.29
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Dealing with Difficult People (HBR Emotional Intelligence Series)
- **How much does it cost?** € 67.29 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.at](https://www.desertcart.at/products/315639327-dealing-with-difficult-people-hbr-emotional-intelligence-series)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review . Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Review: perfect - Great Book
Review: Excellent - Great book and easy to read

## Features

- Item Trademark: HARVARD BUSINESS REVIEW PRESS
- manufacturer: Harvard Business Review Press
- Item Weight: pounds, pounds, 0.35, 0.35

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #33,088 in Books ( See Top 100 in Books ) #98 in Human Resources #102 in Interpersonal Relations #153 in Emotional Self Help |
| Customer Reviews | 4.5 out of 5 stars 360 Reviews |

## Images

![Dealing with Difficult People (HBR Emotional Intelligence Series) - Image 1](https://m.media-amazon.com/images/I/616nqzWZVAL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ perfect
*by A***. on 15 November 2024*

Great Book

### ⭐⭐⭐⭐⭐ Excellent
*by A***A on 8 March 2020*

Great book and easy to read

### ⭐⭐⭐⭐⭐ Small, compact book, very nice
*by S***S on 3 December 2024*

Looks like a nice little book. Seemingly a quick read, though it is a Christmas gift for my husband. Posted some photos to give you an idea.

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*Product available on Desertcart Austria*
*Store origin: AT*
*Last updated: 2026-10-21*