Coolife Luggage Suitcase Piece Carry On ABS+PC Spinner Trolley with pocket Compartmnet(Night navy, 20in(carry on))

UPDATE 8-3-2019 ***READ ME FIRST BEFORE PURCHASE*** Coolife customer service was very agressive in an attempt to contact me to make things right on my end. They apologized repeatedly for the inconvenience and offered a refund. They also asked bluntly if I would be willing to change my stars from 3 to 5 if I was made beyond whole again. I ultimately accepted the offer with the understanding that my opinions and observations would stand and I would be open and honest in my review as well as transparent with the whole interaction. PRO: -Customer service who cares enough to ensure your satisfaction and their reputation is saved. - Product had quality feeling fit and finish. Lightweight, rugged shell, decent handle, smooth zippers, quiet and easy rolling wheels. -Looks good too CONS: - It is possible, in my personal opinion, that the zipper design on the tech compartment may be susceptible to damage. The 2 locking tabs on the zipper pulls broke on the first and second use. The reason I think this is because the main compartment zippers had suffered zero damage and were in perfect working order. On the other hand the smaller tech compartment zippers had one break after the first flight (no longer secure) and the second broke after the 2nd flight. I believe it might be design related because it happened on 2 separate flights. It's also possible the first impact weakened the 2nd zipper, but also means another minor impact caused the break. Either possibility means the zipper tabs take substantial hits during travel. My suspicion is this is because of baggage handling practices. I was at the door to the plane when one employee slide the bag down a chute to a handler waiting at the bottom. This employee slid the bag handle first to avoid damaging the wheels upon impact with the bottom. Makes sense right? Unfortunately there is a 50/50 chance your bag will end up with the tech compartment door facing down. This will allow the whole weight of the bag to pinch the zipper pull tabs against whatever hard surface your bag hits on chutes and carousels during the handling process. Guess which part doesn't seem to survive this interaction? Pick your poison, broken zippers or broken wheels. Again, this is just an informed opinion and other than this POTENTIAL issue (which makes the security lock a waste of time) this was an awesome bag. Also, there is no other way to secure the bag once the tabs are busted. If Coolife changes the design and adds some loops, you may be able to use a stand alone TSA mini lock as backup. ORIGINAL REVIEW: I used my brand new COOLIFE Carry on to go on a trip to Hawaii. It took 2 different planes to get there and both were full flights. The boarding agent of the smaller of the 2 requested volunteers to check their carry-ons at the gate, so I went ahead and volunteered my COOLIFE bag. I was asked multiple times if it was a "smart bag", guess it's outward appearance appears like it would be? Anyway, when I arrive at me destination 12 hours later, I see my shiny new carry on has a sustained catastrophic damage during it's very first adventure away from home and out of my hands. One locking zipper tab that is supposed to prevent the laptop compartment from being accessed had the locking tab sheared off and the little nub was still inside the TSA approved combination housing. The second flight it took broke the 2nd zipper tab. Not much use if I can no longer secure my electronics compartment during travel. It's unclear whether this was due to an abnormal blow during transport or whether it is due to a faulty material, but either way, I can't recommend it due to a possibly poor design and/or bad construction. This is no longer servicable/secure so I am going to return it as faulty. I will not ask for a replacement because I feel the design will likely be damaged again during travel.

This suitcase set is so cute I really did not want to use it 😂 My husband has the same set in blue and I loved his so much that I was honestly happy when the airline broke my previous suitcase and I finally had a reason to buy a new set. These suitcases are so durable. Great value for the price! They are super lightweight and the material seems sturdy and high quality. Love the inner zippers for extra organization of smaller items, and especially the outer pocket on the carry-on for quick access to your laptop. The wheels are smooth and even after traveling for two months we had no issues with them. Also, thanks to the beautiful colors we can see them right away at baggage claim. All in all would purchase again and definitely recommend!

I purchased this set more for their function rather than for their looks. That being said, these suitcases look great. I had read that they mark easily and after having taken the large suitcase on an international trip, can confirm. You can see the marks in the second picture. They can be scraped off but it takes some focus and I didn't care enough. The two suitcases are slightly different colors (big one more bluish, small one more grayish) but you can only recognize this when they are next to each other and, again, it wasn't enough to bother me. Both colors are great. They are also both very professional looking. After having used the large suitcase on one trip, I can say it held up very well to international travel with four total connections. This is the first hard-shell suitcase I've used and it was different to pack two different sides before folding one on the other. The interior zipper shield on one side held the clothing well and made the zipping up process easy. I packed it nearly full with clothing, shoes and souvenirs and clocked it at 55 lbs on the way there and 62 lbs on the way back (I used the expand zipper on the way back. It provided about another inch or so in width and worked fine, though it did seem a little flimsy as I wheeled it around the airport). It seems easy to overpack but that can be a good thing depending on your situation. The exterior zipper was a little rough and was probably the most frustrating part of the whole suitcase. Getting around the corners was tough and I could see if you were frustrated and trying to hurry you could force it and either break the zipper or have the zip not align properly, but I could still secure it by being gentle with a little patience. The TSA locks were easy to set and worked fine, though I could see how they could break if the suitcase snagged at the wrong angle. The wheels are smooth enough, though I've used smoother ones (granted they were on much more expensive suitcases). The suitcase has a tendency to spin if you're not focused on pushing it in one direction, but has no issues tracking as long as you are deliberate. The telescoping handle also wasn't the smoothest, but I didn't encounter any issues there either. The handles on the top and side seemed flimsy at first but held up as I moved it up stairs and into cars with the full load. I can't truly comment on the function of the carry-on as I haven't used it yet, but I do like that it fits all airline limits for carry-ons (while airlines will let most carry-ons onboard, you occasionally see agents checking and multiple bags failing to fit). Overall, I'm very happy with my purchase and look forward to using them for many more flights.

I was originally interested in the COOLLIFE brand suitcases because my boyfriend has one that he took with him to Mexico. His is super durable and you can lock the zippers with a little combination thing, so I was already hooked. I wanted the white one (but it would get dirty easier) and the pink one was on sale. I was a little nervous about the pink because sometimes the colors aren't quite as pictured, but the pink is even cuter in person! The wheels are nice and move easily, they're both REALLY LIGHT, there's lots of room and necessary pockets. The handles are good because they're locked in and you just push the button in to pull them out. I love the carry-on sized suitcase especially for the front pocket, it'll be perfect for a laptop or other electronics. So glad I bought the bundle, I think they're both the perfect size. Super impressed with the quality and how affordable this brand is! It's nice that the smaller one fits inside the bigger one, that way they'll be easy to store when I'm not using them. I'm super excited to put it to use on an upcoming vacation I have planned!

*update* I contacted the company to call in on the 2 year warrant for the broken handle and they remedied it within a few days! very smooth and responsive customer service. they offered a partial refund to go get it fixed myself as it would be rather complex to send it in to fix a small issue. I do know of a bag/luggage repair shop that with the partial refund will be able to fix it no problem. Very happy with the solution! ----- I've only used this maybe twice, as a carryon not checked, and the handle has already broken. I've emailed the company for support with the warranty (2 year) so TBD on the full review. Other than the handle, i do very much like the bag. the two compartments are great and it feels like so much more space than my regular roller suit case (2 wheel, carryon) I've had for 5-7 years.The bag is lightweight and great to travel with. The only thing that bothers me about the design is the laptop compartment, it really only has space for a very thin laptop and certainly no space there for the charge cord.

Update 5 years later - still going strong! No issues, minimal wear, carried onto multiple airlines, and wheels still roll super smoothly. Original review: One weekend away with a round trip flight - I like this bag overall! Previously had soft luggage so it’s taking some getting used to, specifically that you can’t just open the bag a crack to squeeze in your forgotten hairbrush or a pair of socks, you need to pretty much open the bag all the way. The front pocket does make security easy though, for toiletries and electronics or passports and such. The wheels and handle are perfect - easy to maneuver and rolls with ease. Good height of the handle, feels pretty average. My only real complaint is the zipper is so loud! I wouldn’t have thought that’s an issue to look out for except the number of times I went to grab something for the bathroom or a chapstick or charger while someone else on my trip was sleeping, it felt so loud and intrusive, no quiet way to unzip the thing. Have not changed the TSA lock since I have only used as a carry on so far but seemed to work fine when I tried it out at home. Overall comfortably fit ~6 lightweight outfits and some toiletries + my kindle and chargers. Was tighter than a soft bag would be but flexes a little bit more than I expected for a hard shell.

Paid $189 in December 2021. Used the product 6 times. Zipper broke (May 2022). Contacted the manufacturer and they sent me a video so I could fix it myself. The zipper broke even more (beyond repair). The suitcase now remains expanded and as a result dips in the middle and drags when you roll it. The manufacturer offered me a mere $35 and would not honor their 2-year warranty, which would replace the luggage. The manufacturer says contact Amazon for a replacement and Amazon says contact the manufacturer for a replacement. What a run around. I DO NOT RECOMMEND THE PURCHASE OF A COOLIFE PRODUCT!!!!!! They don't care about keeping their word (WARRANTY), quality, customer satisfaction or customer loyalty. Two years warranty coverage Warranty for two years includes damage to components such as top handle, telescopic handles, the body and wheels. The normal wear and tear of the luggage and the loss of appearance are not covered by the warranty. In principle, non-quality issues are not included in the 2-year warranty. Return for no reason a. Due to differences in displays and photo lighting conditions, as well as various factors of the human eyes, the color of the product may be slightly different from the actual one. b. Damage to the cushioning material, film and tag in the packing box. c. A little sway of the handle and the sound of the wheel as it rolls on the ground. d. Damage to the luggage and components caused by human factors or violent use. In principle, The above situation is regard as non-quality issues and are not included in the 2-year warranty. Return and Replacement for quality reasons 1. If the product is damaged during the transportation process, such as scratches, etc., or due to partial damage caused by transportation. 2. Returned products for quality reasons (in this case, it must confirm the picture by the customer) can be classified into the following situations: a.Damage of zipper and (Due to zipper is vulnerable part, the order over 18 month is not included in it) b.Damaged of lining (Due to lining is vulnerable part, the order over 18 month is not included in it) c.Black wrapping tape next to the zipper(Due to lining is vulnerable part, the order over 18 month is not included in it) d. Damage of handle e. Damage of wheel f. Damage of the body of the luggage g.Damage of TSA lock

Updated on Aug 6, 2019 The manufacturer approached me for more details about the defect. They are very straightforward with possible solutions and are willing to either send a replacement immediately (I couldn't do it with Amazon as I've been travelling over the last couple of months) or a partial refund for the defective carry-on bag. I like the fact that this manufacturer stands behind their product. I'm willing to boost my rating to 5 stars for 2 reasons: 1. The problem is solved and I'm confident about getting good product support from the manufacturer. 2. The check-in bag is REALLY NICE! Super light weight and I've been using it for international travels without any problem. I'd recommend this set together with its manufacturer. ========================================= Original Review: This was a surprise birthday gift from my wife. The luggages look nice. However, the dual zipper lock on the carry on spinner gave me real hard time. First of all, I have to say that this dual lock design is ingenious, if it had worked. In my case, it didn't. The main compartment side always worked, but not the laptop compartment side. In fact, there was once I put my laptop in and pushed the zipper heads into the locker holes, and then could not open it. The button just got stuck and could not be pushed. I was so stressed out as I was supposed to get my laptop out for security check at the airport. And after that incident, I dare not to lock it. But then the zipper handles are just too big. I love the design and the lightweight. But the locker mechanism would definitely need some improvement.

Overall very cool looking nice small carry on. But I was not impressed with its build quality compared to Samsonite etc. Though it’s a good buy in US for the price under USD 100, it’s not worth paying 20k in india for this

I travel a lot and have been on the look out for a luggage set that included a carry on with a separate zipped up area for my iPad, password, travel documents, etc so that I could retrieve them quickly without having to lay down the luggage and rummage through everything. Unfortunately, most sets did not have a carry on like that and to buy them individually was quite pricey. So I was happy to find this set at a fair price. I don't know why but I ended up reading more into the reviews AFTER I made the purchase and saw several speaking about airlines not allowing this piece of luggage on as a carry on because of dimensions. I was disappointed but figured I'd give it a try anyway. I have used this carry on now for about 8 Air Canada flights and have not had any issues yet 🤞 The other great feature with this luggage set is that it has many zippered sections for organizing, which I love. The zipper sections are in both both pieces. And, of course, the carry on has additional organized spaces in the front section. This luggage is fairly light weight and the wheels move with ease. The only negative I have come across so far is that one of the zippers cracked off. I hope that doesn't happen to the rest. But overall, I think this is a great set and I have recommended it to my friends and family.

I have to admit, I was dubious about this purchase but my worries were quickly forgotten after travelling with this case to India, Africa and Saudi Arabia. It is fantastic, the wheels are not only super smooth but so, so quiet! The quality of this case is really amazing for the price, plenty of interior features and the front access for your PC is superb, the security locks make all the difference and as a carry on, it is just great! I would have no hesitation in recommending this case to anyone. Thank you Santhome!

Easy reach to the laptop, I like the pocket for portable charge

The quality of this luggage is superb! It survived in our first trip in Calgary. We had a lot of walking in the mall and throughout the city, but never did I have an issue carrying this one. The wheels run smooth and quiet. The handle is not wobbly. Its design looks much more expensive than its price. Not to mention, this shade of pink is perfect for me! However, I am saddened to have this product go due to sizing. It was a full flight in WestJet and everyone required to measure carry ons. This one was over an inch in width because of the pocket. It wouldn’t fit in the measuring bin without having to force it a bit. Sadly, we had to check it in. Overall, this product is great!