SHUT UP & LISTEN
Product ID: 171000129
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One of the few true leadership roadmaps to the summit of career success and satisfaction, featuring concise, learn-and-repeat principles for entrepreneurs, leaders of large companies, managers, and executives at any level.For aspiring entrepreneurs or people in business, this book will help you take your company to the next level. When you put this book down, you’ll know what you’re doing right and what you’re doing wrong to operate your business, and if you’re just getting started, it will help set you up for success.Tilman Fertitta, also known as the Billion Dollar Buyer, started his hospitality empire thirty years ago with just one restaurant. So he knows the challenges that business owners face, as well as the common pitfalls that cause them to go under. Over the years he’s stayed true to the principles that helped him scale his business to what is believed to be the largest single-shareholder company in America, with over $4 billion in revenue, including hundreds of restaurants (Landry’s Seafood, Bubba Gump Shrimp Company, Morton’s Steakhouse, Mastro’s, The Chart House, Rainforest Café, and over forty more restaurant concepts) and five Golden Nugget Casinos. He’s also sole owner of the NBA’s Houston Rockets. In Shut Up and Listen!, he shares the key insights that made it all possible.When entrepreneurs appear on Billion Dollar Buyer, the biggest obstacles they often face are ones they don’t suspect: not knowing your numbers, not knowing your strengths and weaknesses, or not being willing to go that extra mile with your customers. Fertitta has seen it all. He knows that what you aren’t paying attention to can either sink your business or become the very things that launch you to the top. As Fertitta says:“You might think you know what you’re doing, but I’m going to show you what you don’t know.”Fertitta shares straight-talk “Tilmanisms” around six key action items that any entrepreneur can adopt today:Be the BullNo Spare CustomersChange, Change, ChangeKnow Your NumbersFollow the 95/5 RuleTake No Out of Your VocabularyA groundbreaking, no-holds-barred book, Shut Up and Listen! offers practical, hard-earned wisdom from one of the most successful business owners in the world. Review: Absolutely loved reading this book - A big a salute to you Tillman Fertitta, this book covered everything I needed to know .. and I guess everyone really needs to shut up and listen to this ! Review: Must Read - Excellent way he shared his experiences and has given practical day to day life running a business. Must read for every businessman.
| Best Sellers Rank | #118,593 in Books ( See Top 100 in Books ) #528 in Entrepreneurship (Books) #1,880 in Self-Help for Success #4,375 in Analysis & Strategy |
| Customer Reviews | 4.5 out of 5 stars 1,956 Reviews |
N**I
Absolutely loved reading this book
A big a salute to you Tillman Fertitta, this book covered everything I needed to know .. and I guess everyone really needs to shut up and listen to this !
P**N
Must Read
Excellent way he shared his experiences and has given practical day to day life running a business. Must read for every businessman.
K**R
Must read for entrepreneurs!
A fantastic book, fast read with very valuable insights . The biggest takeaway was the lesson about how every businesses is about hospitality and the 5% rule that makes good businesses great. Worth reading
A**T
Worth read this book
Nicely describe with authors own example, easy to understand basic & important things with good example given in it.
R**S
hype, don’t buy
this book is a hype. I read several books . this does not brush on any core topics like how to do stuff. how to build culture, winning teams, pricing decisions and other driving factors. i don’t think it will help anyone. wasted my money
R**A
Very ordinary
Was quite dissappointed with this book. There are no real insights and the writing is tedious. The advise feel like something you can get off a number of run of mill blogs. Give it a miss.
N**E
Not at all useful
It tells what we already know, doesn’t at all explain properly. It is all about his personal achievements and business. Find it difficult to relate with same…. can avoid same……:(
A**K
Shallow. Simplistic. Stupid
Albeit successful and albeit writing the book on an important topic - this should never have been a book. His insights would suffices for a LinkedIn post on serving the customers you have well and building up a strong cash position to be able to act when the opportunity arises.
J**N
Simple and straightforward
Simple and Easy to read. Great for people who do not enjoy long stories and confusing books. Awesome !
T**G
A Masterclass in No-Nonsense Business Wisdom
As a small business owner and lifelong student of leadership, Shut Up and Listen! by Tilman Fertitta was a refreshing, high-impact read that delivered exactly what it promised: raw, real-world advice from someone who’s actually built an empire. Fertitta doesn’t sugarcoat anything, and that’s what makes this book stand out. It’s not just another business memoir, it’s a practical, blunt guide filled with golden nuggets on what it really takes to succeed in business. He breaks down his “Five Percent Rule” with clarity and force, showing how attention to the smallest details can be the difference between winning and losing in competitive markets. The chapters are digestible but packed with insights. Whether he’s talking about hiring the right people, never letting your business get “comfortable,” or always staying focused on the guest experience (a lesson any business can apply), every section brings actionable takeaways. Fertitta’s experience in the hospitality industry gives the book a unique flavor, but the lessons are universal. One of my favorite quotes: “There are no spare customers.” It’s a reminder that every customer interaction counts and it’s something I’ve already implemented with my own team. If you’re looking for a polished corporate playbook, this isn’t it. But if you want tough love from a self-made billionaire who’s built and scaled businesses through grit, timing, and relentless standards, this is the one. Highly recommended for entrepreneurs, managers, and anyone who wants to run a business that actually wins.
P**W
Great Book for Business and Life
Great book. It is 100% applicable to business, but about 80% is applicable to many other aspects of life. I’m a frequent visitor to the San Luis Resort and I see Tillman Targets applied everyday. Whether it’s a boss like Mr Schulz or John Paul, a manager like Edwardo or Ozzie or a bartender like Jarred or a waitress like Katelyn they pay attention to every detail to make your visit great. I love his chapter about don’t say NO! His messages in each chapter are succinct and right on target. I’m retired now, but I walked away with many lessons I can apply to my life even now. It’s a quick read, but priceless!
L**D
Direct and to the point...like the title
Easy enough to read and comprehend. Good end of chapter bullet points for reference and take away. Would recommend !
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