MouseAssistant software (ver5.2.06) doesn't recognize ring-finger/low speed button- it's completely greyed out. How do I resolve this?

Thank you for your purchase of and reaching out to us this time ! We are sincerely sorry for this inconvenience. This model M-XT2Series does not change the functions by mouse assistant. M-XT2 is that the ring finger button is fixed with a Pointor Speed Reduction switch. Sincerely, ELECOM Japan

Mouse was working with windows 11 pc. now does not. works in different windows 10 pc. other mice work in windows 11 pc. drivers re-installed. no help.

remove existing driver then start from scratch.

Which model is the newest version the m-xt2urbk-g or the m-xt3urbk?

The xt2urbk has 5 buttons, where the xt3urbk has a 6th programmable (pinkie/ring finger) button. I personally use the latter for graphics work.

Is the optical sensor closed by glass shield or open through a hole (like Microsoft trackball)?

It appears to be closed behind a shield

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ELECOM EX-G Trackball Mouse, Thumb, Wired

Product ID: 194367440

Details

Brand
エレコム(ELECOM)
Colour
Red
Connectivity technology
Wired
Movement detection technology
Optical
Special feature
Ergonomic

🎯750-1500 DPI adjustable precision

💎34mm ruby ball bearings for smooth glide

🖱️5 programmable buttons + tilt scroll

€ 91.78

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Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🎯 Master precision and comfort — your desk’s new MVP!

PLUG AND PLAY WIRED RELIABILITY - Compatible with Windows and macOS, this wired mouse ensures lag-free, stable connectivity for uninterrupted productivity.
ERGONOMIC THUMB CONTROLLED DESIGN - Reduce wrist strain with a natural thumb-operated trackball that keeps you comfortable during marathon work sessions.
5 PROGRAMMABLE BUTTONS TILT WHEEL - Customize your workflow with 5 physical buttons and a tilt scroll wheel for seamless horizontal and vertical navigation.
PINPOINT ACCURACY AT YOUR FINGERTIPS - Switch effortlessly between 750 and 1500 DPI for tailored cursor speed and precision, perfect for multitasking pros.
EFFORTLESS MAINTENANCE WITH RUBY BEARINGS - Enjoy ultra-smooth tracking with large artificial ruby ball bearings that resist dust buildup and require minimal cleaning.

The ELECOM EX-G Trackball Mouse features a 34mm thumb-operated ball with high-performance optical tracking, adjustable DPI settings (750/1500), and 5 programmable buttons including a tilt scroll wheel. Designed ergonomically for right-hand use, it offers smooth, dust-resistant ruby ball bearings for low-maintenance operation. Compatible with Windows and macOS, this wired mouse delivers precise, customizable control ideal for professionals seeking efficiency and comfort.

Specifications

ASIN	B0843S683T
Antenna Location	Gaming
Are Batteries Included?	No
Are Batteries Required	No
Best Sellers Rank	10,232 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 293 in Mice
Brand Name	エレコム(ELECOM)
Button Quantity	5
Colour	Red Ball-5Button
Compatible Devices	Laptop, Personal Computer
Country of Origin	Vietnam
Customer Reviews	3.9 3.9 out of 5 stars (1,835)
Enclosure Material	Plastic
Hand Orientation	Right
Hardware Platform	Mac, PC
Included Components	AA Battery, Product Manual, Trackball
Item Dimensions L x W	12.4L x 9.4W centimetres
Item Type Name	ELECOM Wired Thumb-operated Trackball Mouse, 5-Button Function with Smooth Tracking, Precision Optical Gaming Sensor (M-XT2URBK-G)
Item Weight	5.3 Ounces
Manufacturer	ELECOM
Manufacturer Part Number	M-XT2URBK-G
Minimum Required Operating System Version	Windows 1
Model Name	Track Ball EX-G
Model Number	M-XT2URBK-G
Mouse Maximum Sensitivity	1500 Dots per Inch
Movement Detection	Optical
Network Connectivity Technology	Wired
Operating System	Windows 10, Windows 7, Windows 8.1, Windows Vista
Power Source	Corded Electric
Product Features	Ergonomic Design
Range	5.0 meters
Style Name	5 button/ Wired
Theme	Video Game
Unit Count	1.0 count

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€ 91.78

Duties & taxes included

In stock

Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Austria.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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