How does one order replacement parts?

You can contact the manufacturer. I called them and they sent the necessary parts.

Does this device actually chill the water? Is ice required to use it?

It keeps the iced water very very cold around the knee pad. The tub doesn’t chill the water, the ice keeps water cold then it gets chilled as it goes thru the connecting tubes. This is an excellent machine. It helped inflammation for posting and pre knee surgery.

I am unable to extend timer past 30 minutes? How can I program to 90 mins?

If I remember correctly some models time our at 30 minutes. If you have the model that goes to 90, press the 30 minutes time 3 times. I’ll confirm that once I am home. It’s an amazing machine. I would not have made it through knee replacement without it.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Cold Water Shoulder Pad

Product ID: 202388550

Details

Age Range (Description)
Adult
Brand
M PAIN
Number of Items
1
Special Feature
Reusable
Unit Count
1 Count

⏳Up to 6 hours consistent cooling

🔇Whisper-quiet durable motor

❄️12-quart capacity for extended cold therapy

€ 488.05

Duties & taxes included

In stock

Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Austria.

Secure transaction

Description

❄️ Chill smarter, recover faster — your ultimate cold therapy companion!

LONG LASTING THERAPY - Continuous cold circulation for up to 6 hours to accelerate recovery and reduce swelling
LEAKPROOF INSULATED - Foam-insulated tubing with snap-and-click couplings ensures no leaks & steady temps
UNIVERSAL FIT COMFORT - One-size-fits-all cold therapy pad with stretchy strap for any joint
PRECISION COLD CONTROL - Adjustable flow & temperature settings (41-68°F) for personalized relief
PORTABLE USER FRIENDLY - Compact design with locking handle and easy-fill water guides for on-the-go use

The Circulating Cold Water Therapy Ice Machine Gen 2 by Arctic Ice Clear delivers targeted, customizable cold therapy with a whisper-quiet motor and a universal cold pad. Its 12-quart capacity and insulated tubing provide up to 6 hours of consistent cooling, making it ideal for managing pain, swelling, and injury recovery across multiple joints. Designed for portability and ease of use, it features adjustable flow and temperature settings, leakproof connections, and a compact, durable build.

Specifications

ASIN	B0872FD2NY
Additional Features	Reusable
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#77,980 in Health & Household ( See Top 100 in Health & Household ) #475 in Cold Packs
Brand	M PAIN MANAGEMENT TECHNOLOGIES
Brand Name	M PAIN MANAGEMENT TECHNOLOGIES
Color	White
Container Type	Pad
Customer Reviews	4.0 out of 5 stars 1,038 Reviews
Global Trade Identification Number	00854013008283
Item Dimensions	12 x 12 x 11 inches
Item Form	Wrap
Item Volume	384 fluid ounces
Manufacturer	M PAIN MANAGEMENT TECHNOLOGIES
Manufacturer Part Number	CTUC2
Material	Fabric (Material Not Explicitly Stated)
Material Type	Fabric (Material Not Explicitly Stated)
Model Number	CTUC2
Number of Items	1
Number of Packs	1
Product Benefits	Injury Recovery,Soothing,Cold
Product Style	with Universal Pad
Size	1 Count (Pack of 1)
Special Feature	Reusable
UPC	854013008283 790566636170
Unit Count	1 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

€ 488.05

Duties & taxes included

In stock

Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Austria.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

View all Trustpilot reviews