Delano

The chair is amazing. the cushions are insanely comfortable. Perfect balance between firmness and softness. The leather is incredibly soft. Assembly was straightforward and easy. spare parts and assembly tools are included. The roller wheels on the bottom of the chair roll smoothly and don’t get caught on anything. I just wish the headrest was a little taller. Other than that, the chair is amazing.

I bought this to replace a Merax chair I bought less than 2 years ago that I completely destroyed. One arm was completely gone, and I managed to snap the back of the chair off by leaning in it so much (actually split the wood the screws went into in the seat). Safe to say I'm really hard on chairs. That's why I chose to buy this chair, because it sounded like it was for bigger guys (I'm 6' 2"; 240lbs). First, this chair is extremely comfortable. Plenty of cushion on both the back and the seat. The chair leans back very far, and has a very easily accessible lock on the side that I really love, its more of a switch really. The second and most important thing that stood out to me is this chair feels absolutely solid. The swivel is proper, no rickediness, the casters roll seamlessly, and the arms feel more than securely attached. It was also a breeze to put together, took me about 20 minutes. My only complaints, there was a slight knick on one of the arms, likely caused during transit, not bad enough to make a stink about. And I really really hate this color, but I bought the chair for its perceived sturdiness and comfort, and it delivers 100% in both of those aspects. I will update this review in the next 6 months to a year. UPDATE 10/2018 Chair is still in tact with no damage almost a year later (including the leather), I've been really hard on this chair and it has held up without issue. I will likely only buy these chairs moving forward. Highly recommend. UPDATE 7/26/19 Chair is still nearly damage free another 9-10 months down the road. A little scuffing where the arm rubs against the glass desk, but that isn't the chair's fault. Still glides smooth, arms are still very sturdy which is amazing because I've leaned over them numerous times. No cracks or heavy wear, and still plush in the seat. I'm going to look at LaZBoy chairs first from now on. This one made me a believer. UPDATE 5/30/20 Chair is still going strong, other than some very slight scuffing of the arm where it sometimes rubs against the desk, everything is still in remarkable shape, still plush in the back and seat. I'm impressed, I will buy another one of these chairs if this one ever decides to break. UPDATE 8/18/23 I'm blown away. Nearly 6 years of daily use, and not only is everything still functional, the padding is still plush. Coming from a guy who broke chairs every 18 to 24 months. I'm very impressed at the durability. UPDATE 02/2025 Chair is still fully functional, but beginning to show heavy wear on the seat and arms. The leather is wearing out where I sit down and get up from the chair. Surprisingly, the seat and back are still very plush, and the chair lock and tilt still work. I'm hoping to get one or two more years before retiring this chair, I will definitely be replacing it with the same or an equivalent model.

Comfortable. Elegant chair. Good quality. Hope it lasts long enough. It replaced a similar chair that its leather started peeling and becoming scratchy

This could be the most comfortable chair in existence, but I'll never know because of the shoddy build quality and amazingly incompetent customer support. Like everyone else stuck working from home I needed a new office chair. I did a ton of comparison shopping trying to find something that would be ergonomically supportive and comfortable without spending $1,000+. I settled on this chair and was thrilled when I opened the box. It looked great. The leather was better than expected, the cushioning looked comfortable, the wooden arms and base looked solid and without any damage or splitting. I was excited. Unfortunately, that excitement was short lived as the hardware is utter garbage. When I began to put the seat base together, one of the bolts intended to attach the hydraulic portion of the chair to the bottom seat cushion got stuck. And when I say "stuck" I mean STUCK. Not wanting to over torque the bolts, I started by hand-tightening them. I used no tools, not even the crappy allen wrench they included. Then something happened that means I'm either a secret superhero, or the chair is garbage. I'm hardly The Rock, and my grip strength is average, at best, so I'm going with "the chair is garbage." I hand-tightened one of the bolts and it got stuck. So I tried to unscrew the bolt. And it wouldn't move. I assumed this meant the pre-applied loc-tite was doing its job, so I tried harder. Again... no tools... just using my fingers. The bolt refused to move... until it didn't. And I realized it wasn't the bolt that was moving, it was the nut embedded in the base of the seat cushion that the bolt was supposed to screw into. The whole thing came detached from the interior of the seat base, so now I was left with a bolt that was permanently stuck into a nut that I had no way of reaching (short of cutting open the entire seat base). Great. Awesome. So then, I check the manual and there, in large bold font, was the typical "If you have a problem, do not return this, call our customer support first!" So, yeah, I did that. Shame on me for not knowing better. When I called, the person I spoke with (Giovanni) seemed nice and accommodating. Unfortunately he had no clue what he was doing or talking about. He didn't understand the problem I had. He kept asking me to give him a model number for the chair. I gave him the only model number available, but that didn't fit anything he could find, so he kept asking me to look in other places. After finding 4 or 5 places where the model number WAS NOT, he finally asked me to give him my email address, so I could send a copy of my receipt and photos of the problem. I did that, and after a couple of days, he emailed back to say they were going to send me a whole new seat cushion. Cool. Problem solved. Nope. New problem. After a couple of weeks, the new seat cushion finally arrived. Huzzah. I opened the box, and as you can see from my pictures, the new cushion looked more or less the same. (The Original seat is marked "O" and the Replacement is marked "R") Granted, the Replacement didn't have any of the La-Z-Boy stickers or tags, but I had bought this chair already suspecting it was churned out of some unknown factory overseas and sold under a La-Z-Boy license, so I wasn't surprised that the replacement was just a generic, non-descript, pulled-off-a-warehouse-shelf replacement. Now, since the hydraulic base was still attached to the original seat cushion by the stuck bolt, and I was not sent a new hydraulic base, I still had the problem of somehow removing that stuck bolt. Out comes the hacksaw. If you zoom in, you can still see the bolt that was stuck (top left), and the metal shavings from having to cut the bolt. But, hey, there was an extra bolt in the original pack of hardware, so no big deal. I get the hydraulic base off, start to attach it to the replacement seat cushion, and that's when I notice that the bottoms of the two seat cushions are different. Hmm...that's weird. But the hydraulic base more or less lined up with the holes in the replacement, so I just chalked it up to a design change or something. Now, after the stuck bolt in the original, I was even more afraid of over torquing the bolt with my superhuman finger strength, so I ever so carefully hand-tightened the bolts to the new seat cushion. Basically all good. Two of the bolts got a little stuck, but I think that was the loc-tite because they eventually moved and were fine. Cool. My new base is good to go. Right? Wrong. With some difficulty, I eventually get the back of the chair attached to the base. Not as easy as I'd like, but, again, no real alarm bells, because, hey, if the back was too easy to attach to the base, then it would be more likely to separate or loosen during use (at least that's what I told myself). Next step, the arms. And, well, you can see the problem yourself. The holes where the arms are supposed to attach to the base in the Replacement were completely different than in the Original. Wtf. I call my guy, Giovanni at True Innovations, because, sure the replacement took weeks to arrive, but he was nice enough and I'm sure he tried his best. No answer. Left a voicemail. No return call. Called again. Same deal. Called again. Same deal. 4th time, I gave up and hung up and just replied to the initial email chain. Aha! A response, followed by a phone call! Yay. After another round of "I don't understand what you're saying" and "I've never heard of this before" and "What's the model number of the chair?" (insert silent internal existential screaming here), he has seemingly exhausted his customer support script and asks me to email pictures and a written description of the problem. So I do that. I explain the problem in detail, and I send the very same pictures that I've attached to this review. Seems simple enough. To my pleasant surprise, I get an email back from Giovanni a couple hours later. Nice quick response. Cool. The email? "Hello, Did you make sure that you did not accidentally swap the arms to the wrong side." (internal screaming) The arms are identical. There is no difference. There is no marking that indicates left vs. right. I hold them together and there is literally no difference in the location or depth of the holes. I can look through the bolt hole in one arm straight through the other. But, hey, you know what, maybe my eyes are broken, so I try switching the arms. Yeah, no, my eyes are fine and the arms are identical. I email my guy and tell him that. He replies the next day and says "Hello, We can send you out another seat cushion. This is very unusual for this to happen." I'm not sure "unusual" is the word I'd use, but okay, there's no way they **** this up again, right? So I reply and say, "Okay, I'll try another seat cushion. Is there any other information or pictures I can send to make sure I don't end up with another seat cushion that doesn't fit?" No response to that, just a "I have gone ahead and placed an order for a new seat cushion." That was January 14, 2022. And this is where I think a timeline might be helpful: - December 27, 2021: I order the chair. - December 29, 2021: Chair arrives. I attempt assembly. Stuck screw. I call and email customer support. - December 30, 2021: I am told a new seat cushion will be shipped to me. - January 13, 2022: Replacement seat cushion #1 arrives. I attempt assembly. Arm holes don't match. I call and email customer support. - January 14, 2022: I am told a second replacement seat cushion will be shipped to me. - February 1, 2022: Replacement seat cushion #2 arrives. It is THE EXACT SAME --WRONG-- seat cushion as Replacement #1. How? How is that even possible? I sent them pictures comparing the two seat cushions. My brain explodes. I call and email again. I politely complain my way up the customer service chain until I am told I am being forwarded to a manager. Someone says "Hello?" I say "Hello." I am hung up on. I call back. No answer. I call back. No answer. I email. No answer. I email again. No answer. I've done this song and dance for over a month, so I decide I've wasted enough time and am just going to pack it all back in a box and return it to Amazon via my friendly neighborhood UPS Store. Problem solved, right? Wrong. After all of the back-and-forth and shipping delays, I'm now beyond the return window. I'm stuck with a broken $400 chair and two useless replacement seat cushions. No. No I am not. Because I call Amazon customer service and explain the situation, and they are wonderful. They apologize (something the seller never did, btw), and extend the return window and send me my own special return label. I pack the whole thing up, slap on the label, and send it back. Couple of days later, I get my refund. Now, you may be asking why I'm only now writing this review. I mean, it's been a month since I returned it and got my refund. Well, I'm not really the reviewing type. But, well, I just got an email from True Innovations asking me "Hello, What color is the chair." what. the. actual. ****. The sheer level of incompetence exhibited by the seller is STAGGERING. I'm almost impressed. But really, I'm just mad. The whole experience of dealing with this seller (True Innovations) has been uniquely awful. And because I'm a masochistic idiot, I almost bought this chair again, because damn, those two replacement seat cushions currently sitting on the floor of my office do still look incredibly comfortable, and maybe I just got a bad original cushion, and maybe a new one wouldn't be defective, and maybe it would work, and maybe I'd have the pleasure of working in the comfy office chair of my dreams. Nah. I'm not that much of a glutton for punishment. Maybe you, dear reader, will have better luck. But I wouldn't bet on it, and you shouldn't either.

Came with spare parts and a decent ergonomic tool for assembly. I highly recommend that you do not tighten the screws down hard on any step, especially after you get to the step for attaching the back to the seat. You will need the play or the holes for attaching the arms and back will not line up. After you have attached both arms, then go back and tighten the back plate to the seat and re-tighten the rest of the screws before you put on the base guard cap. There was one predrilled hole for the upper part of one arm that seem to have two metal pieces that had been welded with the joint slightly off. That particular piece was extremely difficult to get the bolt past a certain point. Once I saw what the problem was and was certain the bolt wasn't cross-threaded. I just forced my way past that point with a stronger tool, then the bolt finished screwing in easier. This is a substantial chair that feels well-made. The leather is thick, it doesn't seem like it will start peeling like every other "leather" chair I have purchased. The stitching seems solid. The cushions are very thick and supportive. The metal plate that attaches the back to the base is easily twice, if not three times, as wide and nearly double the thickness of the last chair we bought that was supposedly for "big and tall" and rated for 275 lbs. Never sat in by anyone but a 160 lb person and the metal plate cracked on that chair. I cannot imagine that happening with this chair. This is very thick and very heavy. It's more a of two person job to put together at points. Also, the casters are huge compared to most but still plastic. We purchased roller blade type wheels to put on the chair instead as those are easier on the carpet. One of the reasons that I bought this chair was the warranty. Nowhere in the literature does it specify what the warranty is except for the vague reference to defects and workmanship for the life of the original purchaser who has purchased from an "authorized dealer" and with receipt proving such. Might as well not even have a warranty as everything I have ever ordered from Amazon that has an "authorized dealer" warranty has never been honored by the manufacturer. However, Amazon has always made good if the seller won't. So there's that. I highly recommend this chair, if it holds up like I think it will. Right out of the gate, it's the best office chair we have purchased anywhere. Also, the arms are solid wood. The legs are wood with thin metal rods running through them. The wood legs are more decorative than structural. Still probably help support the metal rods though. Overall, the chair is incredibly comfortable and feels extremely well made. We'll see how it holds up to the same 160lb person.

Fairly Easy to assemble. Very high quality material. Appreciated that they included a spare of every piece of assembly hardware. Included a real T-Handle allen wrench to get the right torque on the screws. . Nice and wide so very comfortable for men especially. The real hard wood parts really set this chair apart from the other plastic everywhere ones I looked at. A classy, sturdy, comfortable addition to my office that blends nicely with the other mahogany and walnut elements in the room. My office feels more like a den now.

I am writing this review nearly 3 years after purchase. I decided to purchase this chair after not being able to find a decent chair at the typical places one would go to look. I figured, "La-Z-Boy! It's got to be pretty good right?" Wrong. At the time there weren't a ton of reviews, but a recurring theme was 'cheap.' They were correct. During assembly I noticed many of the screws would not tighten in their holes. Since day one, I've had a wobbly armrest. I feel very fortunate it hasn't fallen off yet, but there's always tomorrow. The chair is fairly comfortable but I have to use a lumbar pillow as I recline a lot. If there's a positive, the seat padding hasn't flattened out yet (I'm 200 lbs), however, I feel that it is beginning to deteriorate. As it is now, the front part of the seat is pushing into my legs while my butt is slightly lower. Not good for circulation and I feel it. Here's the good part. The "leather" is slowly peeling off and getting all over the floor. I can count on one hand the number of times I've sat in this chair with jeans. I wear loose, smooth fabrics (Under Armor) and fleece when I'm relaxing at home. Even better, I don't even use the headrest and it's looking like the ground at Death Valley right now. It's as if they use a cheap spray-on leather to coat the fabric. I don't think I need to talk about anything else. As with many things, it was great at first, but now it's pure trash. I give it a 2 simply due to my seat cushion holding up decently well and it being a fairly decent chair for couple of years. There is much worse out there. I do want to mention that I'm not hating on La-Z-Boy as a whole, as I have a couch and a recliner that's been awesome for over a decade now. It's like they handed a good design to a third party and failed to state 'don't f it up' in the contract.

This is an office chair nicer than the low-end stuff sold for under $200 at the office stores. Good: - Upholstery durability: This chair has stood up to day-long use for nearly an entire year by someone weighing over 135 kg (300 pounds). There is no sign of wear, cracking or splitting in the upholstery. This is one area where less expensive chairs quickly fail. - Cushioning is quite comfortable. - Mechanical durability: the main support has held up and swivels as well as the day I bought it. I have no sense that the mechanical parts of this chair have deteriorated. This is another area in which this chair shines versus less expensive chairs. Bad: - Main support is tilted enough to notice. For what it's worth, It hasn't gotten worse, so I think this is a manufacturing quality issue, not a part durability issue. I decided to live with it, but I believe some others would easily find this intolerable. Mixed / You Decide: - The arms are a little loose. They were fairly snug when first installed, and have loosened a bit since. They have not gotten bad, though, and do not seem to be worsening. Customer Support: - One of the original arms for my chair was chipped. I contacted the company and they sent a pair of new arms quickly and without fuss. For context, I am a long-time user of office chairs, from the cheap stuff sold at office supply stores, all the way to Herman-Miller Aeron chairs. UPDATE: This chair continues to see daily use. Now, starting year 5 of service, the upholstery is only beginning to crease. The slightly tilted main support (my chief complaint) hasn't gotten any worse, and the arms are no looser than when first installed. At little more than half the price, this chair has lasted much longer than the Herman-Miller Aeron chair it replaced. I am happy to upgrade this rating to 5 stars.

The description implied that you can "control" the tilt. I would expect to have all features for a chair of this price. You can only lock in upright position, not in tilt.

very nice chair, very very Comfortable, this is the best chair I ever bought.

Sorry its a lot of money and the chair is damaged. I did speak to the buyer the day it arrived, I haven't heard back.

It is very beatiful and all in the office like it.

Missing part.