Question 1

I phone  falls out! Why?

Accepted Answer

It should not fall out when properly adjusted.

There is a depth adjustment and width adjustment as well.  This is designed to allow you to slide the phone in and out easily.  If you are holding it upside down and expect it to stay in the Phone Caddy, it will slide out.

If you want to contact us directly, please send us an email from our web site.

We also have an adjustment video online as well as using the QR code on the instruction flyer.

Question 2

One of the adjustment screws fell out and now the unit is not functional. Can i purchase an adjustment screw?

Accepted Answer

I really do not know, you might want to take the unit to a local hardware store and see if they can find a screw that will fit.  Otherwise, what you might want to do is call the manufacturer and ask them if they have any replacement screws, they even might send you a new unit.

Question 3

Any experience on long term securing? i just ordered and i am concerned the velcro won’t hold over time? any plan to add a magnet?

Accepted Answer

The velcro will hold up well over 500+ rounds.

You will see some reviews that the velcro or loop broke after a few rounds due to a factory defect.  We stand behind our products and always offer a FREE parts kit and/or replacement by contacting our support team through our email address found on the website printed on the back of the Phone Caddy.  If after years of use, you need a new strap, thumb screw or bag, drop us an email.  We can make the same parts kit available at a low price with FREE shipping.

We started with magnets on our very first prototypes, and you can ALWAYS knock it off the cart if you bump into it or the terrain is bumpy enough.  Balancing the strength of the magnet between too strong that you can't get it off the cart vs. not strong enough to hold under rough conditions is problematic.  We have always felt that magnets are convenient, but not as reliable as a strap to secure our very expensive cell phones.

Question 4

Can holder be rotated so you can watch phone horizontally? Looking to Mount to watch sports

Accepted Answer

Unfortunately, it cannot be rotated.  The design allows you to quickly slide your phone in and out of the Phone Caddy so it need to remain in a vertical orientation.

ASIN	B08F3TDYGV
Additional Features	Adjustable
Best Sellers Rank	#57,861 in Sporting Goods ( See Top 100 in Sporting Goods ) #112 in Golf Cart Accessories
Brand	DESERT FOX GOLF
Color	Red
Compatible Devices	Smartphones
Compatible Phone Models	Apple Iphone 6 and Newer, Google Pixel (All Models), Samsung Galaxy/Galaxy Note S4 and Newer
Compatible with Vehicle Type	Golf Cart
Customer Reviews	4.6 4.6 out of 5 stars (1,351)
Enclosure Material	Plastic
Included Components	One Phone Caddy
Item Dimensions	15.2 x 20.3 x 10.2 centimeters
Item Type Name	Phone Caddy
Item Weight	91 g
Manufacturer	DESERT FOX GOLF
Mfr Part Number	DESERTFOX-PC2040D-RB2
Model Name	DESERTFOX-PC2040D-RB2
Model Number	DESERTFOX-PC2040D-RB2
Mounting Type	Strap
Shape	Rectangular
UPC	850022118036
Water Resistance Level	Not Water Resistant

Phone Caddy (Red)

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