4369000 Focus E Widespread Faucet, Chrome

This set of taps look beautiful with a new countertop and sink we had installed. The bathroom looks fresh and modern. Since I had them installed by a plumber, can't comment as to how easy or difficult to install.

We were overall happy with the purchase other than having to change the drain assembly provided to a Higher-Quality Pop-up style. The assembly that comes with the faucet is plastic and very cheap overall. The pull-lever never worked easily. When pulled to close the drain, it scraped and did not move smoothly. The price for the valve was not cheap and spoke to HansGrohe quality, still pending another $20 on a higher-quality pop-up assembly brought down the overall value for the money. When a high-quality pop-up drain assemblies cost $20 or less, it would have been far better and completed the HansGrohe quality reputation. We bought the Bächlein Brand pop-up valve. 100% German quality .

This faucet is very well made. After 4 years the right handle was getting hart to turn. Called the company sent a fix immediately and resolved the issue . I have other faucets / shower / tub products that I installed many years ago that continue to work flawlessly.

Solid construction, but the plumber was not able to get the plunger handle installed because he said it was too close to the back splash to get it to work. This doesn't seem right to me, but he said he even called Hansgrohe and confirmed this is an issue. Not sure to believe him or not.

We have two of these faucets. After a year or two, the handles one by one became difficult, then impossible, to turn. Support sent out replacement valves under warranty, but they are not the problem -- the handles are. Even then, when you try to replace the valves, the mounting nut and handle have fused together, thus requiring the destruction of the valve by hacksaw to remove the handle and get at the valve. Incredibly poor design, and very disappointed.