Question 1

instructions for pairing keyboard and receiver are not clear?

Accepted Answer

Hello friend, here is the method of re-pair the keyboard:
1. Unplug the USB receiver，keyboard reinstall a new battery.
2.Plug the USB receiver to the USB port（Try different USB port），keep the keyboard and USB receiver distance within 20cm, Press ""Esc + K"" keep 10S right away, then the keyboard light will flash, it is successfully re-paired.
3. IMPORTANT NOTE：after you Plug the USB receiver to the USB port, you must re-pairing right away, or will re-pair failure.
If the mouse can not connected, reinstall a new battery, plug the USB receiver to the USB port（Try different USB port）
Keep press "right button + scroll wheel" for 5S to reconnect.

Question 2

How quick does the mouse and keyboard wake back up after entering sleep? If I just start typing, is the 1st key that wakes it up going to be sent?

Accepted Answer

Hello friend,
Thanks for your question, to be precise there have two sleep mode, light sleep mode (when you stop use them more than 1 min) mode and deep sleep mode (when you stop use them more than 30 mins). When the keyboard and mouse in light sleep mode, you can wake them up right away when you click any key, the 1st key will be sent. When they in deep sleep mode, the 1st key only wake them up and will not be sent.

Question 3

I am having issues with this product.  Does anyone have sellers email address or know where to find it?

Accepted Answer

If you purchased it from Amazon then return it.  I have not experienced any problems so I would return it for the sane product.

Question 4

Does the keyboard's "10 second autosleep" mean you have to push a key to activate it before it begins capturing new input?  Do you have to wake it?

Accepted Answer

Hello friend, 
Thanks for your question, you can enter characters directly when the keyboard in sleep mode within 30mins.
To be exact, there are two sleep mode, Light Sleep Mode and Deep Sleep Mode. 10S is light sleep mode, in this mode, you can enter characters directly, and after 30mins it will enter deep sleep, you need press any key to activate it first, the first characters you press will not  be entered.
Hope this can help you.

Antenna Location	Office
Asin	B09N6VYHTX
Best Sellers Rank	#21 in Computer Keyboard & Mouse Combos
Brand	QUASIO
Color	Black-1 Pack
Compatible Devices	Laptop, Personal Computer
Compatible Operating System Family	Windows
Connectivity Technology	2.4G Wireless
Customer Reviews	4.3 4.3 out of 5 stars (2,885) 4.3 out of 5 stars
Hand Orientation	Ambidextrous
Item Type Name	Wireless Keyboard and Mouse Combo, Full-
Keyboard Description	Membrane
Keyboard Layout	QWERTY
Manufacturer	DEYING
Mfr Part Number	LOG920008671
Minimum Required Operating System Version	Windows XP
Model Number	LOG920008671
Movement Detection	Optical
Number Of Batteries	2 AA batteries required.
Number Of Keys	104
Number Of Packs	1
Operating System	Chrome OS, Mac OS, Windows XP
Other Special Features Of The Product	Ergonomic, Wrist Rest
Power Source	Battery Powered
Unit Count	1 Count
Upc	097855137265
Warranty Description	12-MONTH FREE AFTER-SALES SERVICE

Wireless Keyboard and Mouse Combo, Full-Sized 2.4GHz Wireless Keyboard with Comfortable Palm Rest and Optical Wireless Mouse for Windows, Mac OS PC/Desktops/Computer/Laptops (Black)

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