Shark Matrix Clean | Robot Vacuum Cleaner with Powerful Suction for Pet Hair, Rugs, Carpets & Hard Floors | Self-Empty Base | 60-Day Capacity | Voice Control | LiDAR Navigation | Cool Grey | AV2511AE​

My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it. Floor Mapping Review: ============================== - My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. - It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it occasionally misses entire wall sections. - Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you're older, it's easier to do it on a Tablet vs the phone. - I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area's that it missed it will go back to them to clean them. When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It's will sometimes bounce around in the room getting the spots it feels it missed. - There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. - So far no problems with it finding the Base Unit and Docking with it. - Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my "CONS" section). Detailed Review: ============================== PROS: - It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning. - Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. - The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents. - So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. - Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. - No issues transitioning between carpet and hardwood/tile surfaces. - Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. - It does well respecting No-Go Zones. - Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed. It can be nerve wracking to watch near stairs!! - The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. - The Do Not Disturb Schedule works well. - The No-Go Zones work well. - Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine. FYI: - Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. - Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced. - The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink. Let dry completely before returning to docking station. - The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. - The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! - I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: - I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online. - The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running, estimated time of completion, etc. - Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete. - "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. - The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. - I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on. I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)

I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products. I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there. I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though. Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once. The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that. I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out. First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that. The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works. I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive. It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs. It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue. UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features- 1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working. 2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect, 3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.

Don't waste your money. I've had a robot vacuum for about 12 years at this point. Samsung, Multiple Neato, and now this Shark. This shark has the worst interface of them all. The robot is supposed to have a "charge and resume" feature, but 3 months now of turning features on/off, completely resetting the robot, relearning the house, deleting the app, and setting it up as a new robot. But the robot vacuums for 5-15 min, the goes back to its base and pats itself on the back with a "mission complete" report literally showing is only did 5% of the house. It's just garbage. Just Google Shark Robot not completing runs and see dozens of Reddit posts of everyone having this issue and others. Even if it is actually VACUUMED, which it doesn't when it does it is the worst of all robot vacuums I have owned. Customer Service from Shark 2/10: Update 1: Reached out to Shark to try and fit it and warranty the item if needed. At no point did a ask for a replacement, only did what was instructed to try and get it fixed. After I called, it took 30min walking through the most basic steps possible with a Level 1 rep. Then.... 45 min on hold waiting for a level 2 tech (not something I asked for). This rep made me completely reproduce everything that I had gone through with the level 1 tech. At no point was there any actual diagnostics done by me or by the rep remotely. It felt like they were intentionally making the repair/warranty process painful just so people give up. The level 2 conversation was another 45 min. So nearly 2 hours after first speaking to someone, they agree it is not working correctly. You would think this would trigger the warranty claim, but no. A level 3 rep would need to call me..... later in the week? Really, after 2 hours of video conference of you literally seeing the machine do all the errors, stops, and failures. Sharks need even more people to see it? They already record the calls, why cant someone just review it? Update2: Level 3 called me at 10:30am on a Thursday. Shocker, I was working and could not answer. Update 3: I call back with my ticket number and speak to a level 1 rep again. He wants me to describe the problem, I let him know I already have a ticket. I tell him the ticket number, he pulls it up and then wants to diagnose. I politely refuse and let him know I was calling the Level 3 tech back, and that is who I would like to speak with. The level 1 rep then speaks to someone, and comes back saying they are going to warrant the item and ship a portion of a new robot (yes portion, not a replacement robot). BUT.... I would have to pay a shipping/service fee. Which is a slap in the face. This unit has likely never worked correctly and has cost me multiple hours of my time this week alone, just to get to this point. There was no good reason this process should have taken +2 hours. They could have asked for a 2-minute video proof of it not working and a 2-minute form to accomplish literally everything we went over in multiple hours. I calmly explain why I would much rather have had my original robot work, I literally don't want a new one, I want mine to work, and it is Shark choosing to do a replacement, not me. So No, I would not pay any fee. He went away and came back saying they will "wave" the fee. I'll update once the pieces of the replacement robot come in. Update 4: Warranty finally sent a replacement. But based on what is written above, I wasn’t surprised it was the bare minimum. They sent a replacement core, but you have to move over brush, battery cover, battery, filter hosing, filter, and brush cover. And the replacement pod doesn’t match at all. Looks like absolute crap. And keep in mind. There tech support spent literally hours looking at this thing on video chat. Don’t but cause the warranty is useless.

I'm no stranger to smart vacs - I have 4 robovacs, two of them self-emptying, mapping robots. My other self-emptying one is a Roomba i3+ (which by now is 3 or 4 year-old tech), so I naturally am comparing this Shark to that one. There's a lot to compare and report on, but I'll just quickly touch on some categories: - General cleaning power The Shark seems to be right up there with the Roomba. Suction power and brushing is very similar (even though the Shark has only one brush to the Roombas two), with the Shark having a minor edge in suction power. - Mapping The Shark seemed to map my house much faster than the Roomba. It apparently uses its lidar to do so, while the older Roomba had to physically travel over the floor area to include it in the map. The Shark map appears a bit more accurate than the Roomba's. - Cleaning style The Shark, like the Roomba, cleans in neat parallel rows, and they both do it well. But the Shark has the advantage of Matrix Cleaning, which covers the area twice - in two directions - and that's a great option. And I also like the spot cleaning option, as well as the ability to set keep-away zones with the Shark. - Flexibility Both machines allow the user to direct them to clean certain specified rooms via their apps, and both do it well. The Shark seems to go to rooms faster, while the Roomba has to think about it a lot before proceeding. Both apps are intuitive and work well. - Noise levels Sound levels are about the same to my ears, although they sound different. The Roomba has a sucking whine, while the Shark has a slightly rattling sound. ........................ Some negatives for the Shark: Maintenance - The Shark uses a bagless sytem, whereas my Roomba uses a tidy throwaway bag. While bagless may seem like an advantage, it requires you to clean the dust collection container instead of just pulling out the bag and tossing it. The bag also serves as a filter, meaning that the Shark has to have multiple internal filters (3 in fact), which have to be periodically cleaned or replaced. Object Avoidance -While it doesn't bang into walls and objects as much as some vacs, it can be too cautious and stop 3-4" from baseboards, leaving an uncleaned zone along walls. Looks like I'll have to pull out the old upright vac every so often and vacuum the perimeters. Profile - Its lidar module on top extends higher than on many vacs, making it tend to get stuck on low clearance furniture. It makes a very good effort to avoid these situations, though, so it's not a major issue. Dock - While it's a lower-profile dock than some vacs, it's also wider, so it takes up more wall area. Leaving the recommended amount of free space on either side is hard to do, so placement might be challenging. ............................ All in all, this Shark self-emptying smart vac is a great tool. At full price it might seem a little pricey, but it's on sale from time to time, and might be worth waiting for a good price. In today's smart vac world it's a solid contender, and it earns all 5 stars from me in spite of some minor shortcomings. ............................ *Update* - I've used the Shark for a month now, and I'm very happy with it. It seems to avoid getting stuck better than all my other vacs, and it has no trouble finding its dock and docking itself like some vacs. I can send it to rooms clear across the house and it just obediently goes there and does its job, then comes back. Matrix clean is awesome. Cleaning our carpet in one direction and then coming back in the other direction is genius. What it doesn't get going north-south it gets in the east-west direction. It doesn't seem to allow me to select more than one room at a time for matrix, but I can deal with that. I've been a Roomba fan for years, but this Shark is changing my mind!

We've had the Shark for about a month now, probably run it 10+ times, and when we tell it to clean it usually (probably 75% of the time) does a fine job. We are happy we got it and it does save us time. Pros 1. sweeps the house with little to no oversight. 2. Very quiet. Even when you are in the same room you can still easily have a conversation. I wouldn't run it when I was trying to sleep, but much quieter than our manual vacuum. 3. Setup was easy. Found the wifie with no problems 4. No connectivity issues. This is great and a pleasant surprise based on other wifi appliances we have owned. 5. Mapping was adequate, if a little awkward. You only have to do it once so I count it a win! 6. Handles the carpets well. No problem getting onto and off of them. It struggles with the ledge into our kitchen which is probably a full inch but it always triumphs! Also no problem with going over electrical cords. 7. Nice low profile so it can get under pretty much all our furniture. This is a big win. 8. Dust bin is quite adequate for our house. Occasionally it will empty in the base in the middle of a clean but it takes right back up. We empty the base after each cleaning Cons 1. Battery life is adequate but barely. Our upstairs is a little less than 1200 ft and it can do it on one battery charge if nothing goes wrong, but if there is a hickup then you're out of luck. 2. When it encounters an error it cannot restart from the point the error occurred. You have to restart from the beginning. 3. It sees our intake vent for our furnace as a cliff occasionally and will ask for assistance. This is the one error, however, which it recovers from gracefully and continues so it is really just a minor annoyance. 4. It seems to fail more often than I'd like. Either the rollers get clogged, or the dustbin on the unit gets clogged or something. One time it unplugged the base station during cleaning! As noted above if one of these errors occurs you have the fix the problem and start over, it won't take up where it left off. 5. Mapping is awkward. I would like to make our furnace intake vent a no-go zone, but am not ready to try that with the mapping. It is cool to see it trundling around doing it's job so earnestly. Table legs, kitchen ledges -- it perseveres until it gets the job done!

The Shark Matrix Clean Auto Empty is easy to use right out of the box. Set up is straightforward and the app is easy to navigate. I have been using the vacuum for over a month now and I have dogs so I can attest to its ability to suction pet hair well. You do have to make sure you clean the roller about once a week and it will alert you for any roller issues or other problems. There’s is an internal filter that needs to be cleaned after each vacuum to prevent suction issues. I empty the tray after each vacuum but there’s really no need, it’s just my preference. The sensor does a good job. Overall, I’m very happy with it and I recommend it to all busy households with pets and small children.

Good Morning everyone! Here are my thoughts and experience on the Shark Vacuum. The quality and feel is decent, although you won't be touching it much outside the box. It does a solid job on both carpet and hard floor. I mainly use it in the living room area ( high traffic) . THE APP? sub par, connecting with this thing is absolutely annoying. Did I need customer support? no, however there was a lot of restarting being done. Let's talk about customer support. With all due respect, customer support is TRASH. Example, I called customer support because when I logged on the app I saw a little battery drain. you know when you check the battery and it shows 90% but has been charging long enough to hit 100% 3x over? Yeah, The battery is no longer running or charging to 100%. I called customer support to make sure I was registered for their warranty as I ONLY HAD THE ROBOT FOR 35 DAYS. WHO EXPECTS BATTERY DRAIN THIS EARLY. Customer support ( this is why I said with all due respect) is dumb. They are going to whatever category your issue is and just READING OFF A F^Y%ing PAGE. It's annoying.... They Rambled on for 20 mins about what the robot is capable of and run time and BLAH BLAH BLAH. Never once addressing the issue. Thanks Shark. Back to the Product, the larger tank is nice. The robot does navigate VERY well after it maps your home. It doesn't ram into every single thing. I try to help it out by removing as many things that WERENT there during the mapping. Im also a little meticulous when it comes cleaning. Is it worth the money, even after getting it on sale im leaning towards no. Do I like it? Yes, but the battery issue so early on has already left a nasty taste in my mouth. take off an extra 100-150$ and give me no customer support and then ill say its more worth the dollar. BECAUSE THEY ARENT GOING TO HELP YOU. It's mediocre on carpet, you can hear as the suction isn't as efficient. Are you a pet owner? You might need this, as long as your pets don't jump on it XD. Unless you want to buy another. Schedule works well. I hope you got enough insight to see if the purchase is worth it. Yes, I still run my other vacuum by hand every so often.

This beat out two other major brands - Eufy L60 and Roborock Q5 Max+ First, let me start with some of the "bad" - but please note that while there's quite a bit I'm going to list, it's all mostly small stuff and most of it has to do with the app. Cons - App is "okay" at best. Mapping works - but it's not the best at defining rooms. When you want to build / merge / delete rooms - you can only do it in resizable "squares" - meaning if you have an odd shaped room you need to fill it with a bunch of these squares and then merge them all together. The app doesn't display actual battery life - only in increments of 10% Initial setup was a bit annoying - it wouldn't connect to the app, had to restart it, needed to be at 50% charge to start mapping, but even when the app said it was 50% - it wouldn't work right away. Can't see live location on the map, or where it has already cleaned / pathed. Okay - that was a lot, but nothing truly major Pros - The self empty base works wonders. It fully empties the vac each time, and really makes it so I can go longer periods without doing anything. The vacuum just plain works. My house is mostly hard flooring with a couple rugs. I have 5 animals that shed like crazy. This is the only vacuum that actually picks up the fur, especially on the hard floors. It's not very loud Navigating works well - it sticks within the room boundaries, avoids no-go zones, and doesn't get stuck. Climbs over small obstacles with ease. I previously tried the Eufy L60 and while it worked for a couple days, I eventually noticed that it was just pushing the fur around more than it was sucking it up. Next, I ordered both the Shark and Roborock, but tried the Shark first. After a week of complete satisfaction with it, I decided to try the Roborock. Like the Eufy, the Roborock had a phenomenal app. Very intuitive, the mapping worked amazing, etc. But also like the Eufy, the actual performance was subpar. I had it run in the living room + kitchen twice, a couple hours after the Shark. It barely picked up any fur. So the tl;dr of this is - while the Shark's app is a bit more limited and the mapping isn't as great - the actual performance of the Shark makes up for it. The Eufy and Roborock have fantastic apps and mapping, but that doesn't matter when I can run them two or three times and not be able to tell that they did anything. My suggestions to the Shark dev team though would be just to improve the app a bit. Minor improvements would go a long way - show true battery % instead of increments of 10% - allow me to define a room using straight lines, not just squares. It's now been 2 weeks of using the Shark, I haven't actually vacuumed once myself. If that isn't proof of good results then I don't know what is.

EXCELENTE PRODUCTO PARA EL HOGAR, MANTIENE LA CASA LIMPIA DE TODOS PELOS QUE TIRAN MIS PERROS HUSKY

I couldn't be happier with my Shark robot vacuum! From the moment I set it up, it has been a game-changer for keeping my home spotless. The setup was incredibly easy, and the app integration is seamless, allowing me to schedule cleanings even when I'm not at home. The suction power is phenomenal, effortlessly picking up dust, pet hair, and debris from both carpets and hardwood floors. I love how it navigates around furniture and obstacles with ease, ensuring that every corner of my home gets cleaned. The self-emptying base is a fantastic feature, saving me time and effort while keeping the vacuum running efficiently. One of my favorite aspects is the advanced mapping technology. It creates a detailed map of my home, so it knows exactly where to clean and avoids areas I don't want it to go. The battery life is impressive, easily handling my entire home on a single charge. The Shark is quiet, efficient, and incredibly effective. It has truly made my life easier, and I can't imagine going back to manual vacuuming. Highly recommend this product to anyone looking for a top-notch robot vacuum!

Amazon no debería de vender algo que no tiene soporte en México. Por otro lado, creé una cuenta de USA pero la app no funciona porque no deja verificar el correo. El correo de verificación si llega pero cuando vuelves a la app dice que lo ha sido verificado. Es un problema muy común que si lo buscas en internet tiene muchos años sin poderse resolver.

Pensé que era aspirador y trapeador pero debí leer bien, el aparato es realmente muy grande por lo que por muchas áreas no podra pasar, lo que si hace es librar bien los cambios de nivel, pasa hasta por encima de cables de extensión sin problemas, las 4 estrellas es por lo grande que evita que pase a detalle por muchas zonas de la casa

Aaaaah ... I'd love to love it, but it's just ok. The suction is not as strong/reliable as it ought to be. I am still trying to figure out if I can adjust the settings to relieve my complaints in that department. What I am sure is below par is the app: slow to open, no context help (you have to search the internet for the manual and then find the solution to the problem - I had to do that just to be able to open and empty the dustbin), instructions for mapping were not intuitive - I had to do 3 failed runs before I figured it out, cannot add rooms after the fact, so I will have to do it again. Shark support, though, is responsive and helpful. I appreciate that! Update December 2025: a couple of days before the warranty ran out, the app stopped working. "Can't fetch map", the app crashes. The usual fixes (uninstall, reinstall, different phone) didn't work. Since then I've spent hours on the phone with them to no avail. "Don't worry, we will fix this" .... I want to reach through the phone and .... Now I am trying my luck with Amazon, but nobody is taking any responsibility for selling this crap. DONT BUY and don't buy anything from Shark and Ninja ... that is my recommendation.