Question 1

Trying to find a planter for this, can someone help me out & let me know what size to look for so it fits?

Accepted Answer

If you want your space to look high end, I recommend a large planter, you can add books, boxes or old towels to fill out the planter. After that, at the top, add some fake moss and it’ll look very sophisticated.

Question 2

My tree came damaged. I would like a refund. When can I expect it?

Accepted Answer

Mine was received broke in three places and to make matters more frustrating, amazon is refusing to post my review. In order to receive a refund you must return the tree (which, given the condition mine was in and packaging issues - was impossible). The actual company was of no help as they told me I had to work it out with Amazon. Definitely discourages me from ever purchasing from this seller again.

Question 3

I ordered this tree almost a month ago and still have not received it.  Anybody else experience delays getting their tree?

Accepted Answer

I ordered 2 feb 17th and I have not received. The date keeps getting pushed back. I also keep getting email to see if I want to cancel. I bought these for 107.00 each and now they are 230.00 each. I’m sticking to my order even though I’m sure they want me to cancel so they can sell at more than double price due to high demand.

Question 4

Says it can’t be delivered to my location...I live in a suburb of Denver, in a house in a neighborhood...any reason it can’t be delivered?

Accepted Answer

Just happened to me as well (today!). I was lucky to meet the USPS postman outside. He said that the box does not fit in his USPS van (box is 8-9 feet long) so we have to go pick it up from the post office. The thing is, I doubt it will fit in our sedan. I'll have to remove the packaging or something to try fit it in. Seller if you see this- send large packages through the big Amazon trucks! If I knew this would happen, I wouldn't have bought this online. What a hassle. 
I hope you were able to get your package without any trouble!

ASIN	B07MWSRTYR
Base Type	Pot
Brand Name	Nearly Natural
Built-in Light	No
Colour	Green
Container Type	Pot, Vase
Country Of Origin	USA
Customer Reviews	3.9 3.9 out of 5 stars (3,424)
Global Trade Identification Number	00192897038942
Included Components	Plant, Planter
Item Dimensions D x W x H	40.6D x 61W x 208H centimetres
Item Type Name	Silk Trees
Item Weight	9.6 Pounds
Light Color	green
Manufacturer	Nearly Natural
Material Type	Fabric, Plastic, Stone, Wood
Occasion	Housewarming, Reception
Other Special Features of the Product	Bendable Branch, High-Quality Materials, Lifelike Appearance, Maintenance Free, Sturdy Base
Package Quantity	1
Plant or Animal Product Type	Olive
Recommended Uses For Product	Decor
Seasons	All Seasons
Tree Type	Foliage
UPC	192897038942
Unit Count	1.0 count

Nearly Natural Silk Trees, Green

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