AUR002 Countertop Instant Hot & Cold Filtered Water Dispenser, Bottleless Water Cooler, Auto Dispense, No Installation Required

I am very satisfied with this appliance. The filtered water taste very good and doesn't have the aftertaste that my refrigerator water dispenser would leave. Easy to use, the Coldwater is great (you just have to let the motor run for 5 to 10 min to get it cold (I prefer room temperature, so you can dispese just after turning it on). Hot water takes no time to dispense. I purchased the additional warranty since it was a fair price.

I have had multiple different but similar products over the years from different companies and was very pleased by how long they lasted me. After having my last one for three years, while moving apartments, I decided to look for a product with both hot and cold water functionalities and landed on this one. Unfortunately, this device didn’t even last a year before the fuse completely exploded one morning while using the machine. I contact the manufacturer who is located in the UK, but they stated they do not take care of any clients outside of country, and asked me to reach out to Amazon, who isn’t taking responsibility as well. Avoid getting it and spend your hard earned money on a different company/product.

We ended up using this way more than we thought we would. It's very handy to have measured water at the right temp with the push of a button! Works great and the filter delivers good tasting water. Only two minor gripes are: the water tank is a little odd, while large it has some holes in the side about 1/3 the way up just above a surprisingly low fill line. We end up having to refill the tank once or twice per day. I really wish you were about to use the full volume of the tank or that the tank was bigger. The second minor gripe is that the cold water is slightly chilled but not cold. It will lower room temp water to maybe 50f or so. Fine but a little underproforming my expectations. Overall a good product, generally happy with it, and find it useful.

The Aqua Optima AUR002 dispenses chilled (not cold) or varying degrees of hot water (not boiling) at various increments you set. Cool. Except... * It dispenses pretty slowly. Just 8oz of chilled water takes half a minute. Hot takes far longer. * The touch controls are unreliable. Powering it off usually takes a few attempts, and every time it's powered off the settings are reset (sound mute, child lock, last set temperature/amount, etc.). * It only keeps water chilled when the child lock is on. If you opt to turn it off so you don't have to unlock it every time you use it, it also turns off the water cooler. Don't ask me why, I have no idea. * The drip tray only has three height notches. If none of those is high enough for you (such as in the case of small tea cups), you will experience mild splashing since the water stream isn't smooth. * Finally, and this is the biggest annoyance, is the machine likes to start beeping constantly. While it's doing this, the touch controls are unresponsive, and none of the three usual "maintenance" symbols light up. I think it's a leak alarm, but there's no leaks and it goes off almost every day. The only way to turn off the constant beeping is to unplug it and plug it back in. All in all, it does a mediocre job at what it's supposed to do (no ice cold nor boiling hot, with slow dispense rate), with half-baked features that are unreliable (touch controls), and will double as an alarm clock in the middle of the night (except you can't set when it goes off). Go buy something else instead.

Stopping working after 9 months and no one to help get it working again. So disappointing, it was a gift for my brother. Getting error messages E9, but no direction on how to fix!