No software, no user guide and no asseble instructions in the delivery. please send them asap. tnx

Hi USB flash is sent with the package. There is software and user guide.

How I can have technical support?

Yes. mail to joanie12316@126.com

Can I use Microsoft word to create a document and formatting?

No, you can not use Microsoft Word to operate the Robot plotter. You can use most vector based drawing programs, but they will need output reformatting to work. This machine was designed to use Inkscape Drawing program. It is freeware and does support most other formats for conversion. It does have a built in word program for writing .

What is your return policy?

Lifetime service guide. One year warranty. Return every part and send to specified address, full amount will be refunded.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -ASSEMBLE NEEDED

Product ID: 541507463

Details

Brand
iDrawHome
Colour
Black
Item weight
2.45 kg
Material
Metal
Product dimensions
35D x 35W x

📐A3-sized 35x35 cm working area

🚀Fast DHL Express shipping (US)

⚙️Partially pre-assembled, easy final setup

€ 1252.14

Duties & taxes included

In stock

Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Austria.

Secure transaction

Description

✍️ Draw Bigger, Work Smarter, Stand Out.

PLUG PLAY WITH A TWIST - Almost-assembled kit means you’re just one step away from unleashing your drawing robot.
GLOBAL REACH LOCAL SPEED - Shipped via DHL Express in the US for rapid delivery—because your creativity can’t wait.
PRECISION MEETS AUTOMATION - Enhanced power signal and laser connector ready for future upgrades and flawless control.
EXPAND YOUR CREATIVE CANVAS - Generous A3 working area lets your ideas run wild beyond standard A4 limits.
DESIGNED FOR THE DIY VISIONARY - Perfect for creators, educators, and automation enthusiasts craving hands-free artistry.

The iDraw1.0-16T A3 Pen Plotter is a metal-framed, partially pre-assembled XY drawing robot with a spacious 35x35 cm working area, designed for professionals and creators who demand precision handwriting and drawing automation. Compatible with laptops, PCs, smartphones, and tablets, it ships quickly via DHL Express in the US and supports laser upgrades for enhanced functionality.

Specifications

ASIN	B07FPL6R6F
Batteries Required?	No
Batteries included?	No
Best Sellers Rank	379,990 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 42 in Wide Format & Plotter Printers
Colour	Black
Customer Reviews	3.7 3.7 out of 5 stars (21)
Date First Available	19 July 2018
Guaranteed software updates until	unknown
Item Package Quantity	1
Item Weight	2.44 kg
Item model number	ROB-045
Manufacturer	iDrawHome
Material	Metal
Part number	ROB-045
Product Dimensions	35 x 35 x 17 cm; 2.44 kg

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

€ 1252.14

Duties & taxes included

In stock

Sold byAmazon AustriaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Austria.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

View all Trustpilot reviews