Crucial Conversations: Tools for Talking When Stakes are High

I don't generally like how-to books. They tend to be full of silly made-up jargon. This has a few but in the main it's readable and makes a lot of sense. In practice it can help you avoid getting embroiled in emotionally negative conversations at times when you need a clear head to find ways through the thickets of conflict. What I particularly liked was its easy to learn techniques and the fact that you don't have to get a PhD in conflict management. There are clear examples of difficult situations (both workplace and personal relationships) and how to handle them. I would highly recommend this book.

I don't normally rate 'self-help' books highly, but this was an interesting read which I have now recommended to others. Although the first couple of chapters are a bit of a slog, it is worth persisting, as the book contains lots of highly practical suggestions and frameworks which can be easy to implement.

Easy to read and very thought provoking. Even if you never have to use all the methods, there are some very useful tools and techniques that really work. Now if I am preparing for a potentially awkward conversation, I say to myself "Crucial Conversations" and it definitely helps me to stay focused and objective. Highly recommended.

There's something in it.

I read this book the first time through work, having moved on and wanting a reminder I bought it again. Thought provoking read and makes you think ahead of what you need to say and how you might say it. Good condition, arrived in good time.

Utterly terrific - i read a lot of books on communication and am rarely to be found scribbling furiously in the margins. More than that i actually began to practice the tools immediately after reading. this book will help you if you sometimes say things in the wrong way or find that your tone stops you being heard. it has already made a huge difference for me in my personal and professional lives. In both contexts i have meant well but not conveyed that - this book will teach you how. wonderfully written, practical and elegant i am a big fan.

Think I over paid for such a well used book that has been dogeared and is dirty. I would not classify as very good level of used. It’s good level at best so this was mis-sold. I can’t complain about the contents of the book as it is the book I ordered but this supplier mis-sold me on the quality of what I was buying.

Very informative book. One to re-read.

This is one of the best books I have read in learning new skills especially in communication. I loved these authors- before this book I read, " Influencer" which I highly recommend. There are many things I loved about this book: Let's start with the concept of conversations becoming crucial or heated. I never knew there was specific skills that could be use to make conversation better and not have heated conversation escalates. What I learned was to learn to look for when conversation become crucial and when the person you speaking to if not feeling safe and results in violence and/or silence. Awareness in a big part of it. And making sure that both parties are aware of their mutual purpose. They called it starting with the heart. What do you want from this dialogue and what do I want. Secondly, I love where they show you how to use it, not in an abstract concept but in practical terms. For example, they say take one chapter, re-read it and practice it for a week, then go on to another chapter and do the same. Also, they talked about teaching someone what you learn , in this way , it will reinforced what you learn. Too many books , give you the information and does not tell you how to use in a day to day situation. They even have a chapter on putting it all together. I loved that! I love the state my path chapter because it shows you how to handle delicate situations. The example they give for this chapter is of a wife thinking her husband is having an affair because of a motel bill. The acronym STATE is used. S share facts( this is the most unthreatening and is black and white) T Tell your story( this is basically your conclusion from facts) , A ask for their take on the facts and the stories) T talk tentatively, I was wondering why ... Do you see if differently ? and last is E encourage testing- can we check this out to see what is going on. I like the book because it gives you examples of questions you should be asking yourself all the time, like - how would I behave if I really wanted this, what would I do differently? Are we playing games or are we in dialogue? Use AMPP to get others people views, Ask, Mirror, Paraphrase and Prime. Those are very valuable techniques to use to get others to talk about issues and not things that won't contribute to resolving the crucial conversations. As you can see , I loved this book

Libro esencial para personas que nos dedicamos a mejorar la comunicación entre personas: claro, conciso con ejemplos reales que permiten entender los conceptos.

Excellent Product exceeded expectations ...

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I have received the product in the described quality. The seller is reliable and recommandable. Nothing to complain about it.