The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

The authors are experts in the field of Knowledge Management and share their lifetime experience in the field. The text is supported by numerous real world examples of the concepts developed. Intellectual capital is broken down into its elementary components of which knowledge management is expanded upon via intuitive examples and recommendations. A chapter on organizational culture is included as the social aspects of knowledge management are clearly discerned. A must read for today's knowledge based economy.

This is a well written, but basic KM book. I found the title "Complete Guide... " misleading. PROS - Looks at KM from many practical and often forgotten critical perspectives, like corporate culture, payback, intellectual capital, strategic, etc. Involves thoughts of Intellectual Capital experts on how to measure the ROI. However, this is a very debated matter and some alternative practical perspectives may be missing (e.g. Kaplan & Norton Strategic maps widely ussed in the US). Good book for practitioners trying to make sense of knowledge management. CONS - Basic stuff. Very little behavioral background (e.g. manage Tacit to Explicit transformation and vice versa) or points of view of knowledge either as an organization process or as an 'asset' or models on how knowledge becomes commodity when it evolves into generally known matter.

This book was very accurate as far as hitting the key principles of this relatively new strategy in corporations today.

I like the writing style for the most part, but a little too centered on the lives of the two authors and their experience in Israeli companies. I have also found the Intellectual Capital (IC) is the most important possession of a company and the most significant determinants of future success. I also agree with the authors explanation of the challenges in getting senior management to comprehend the value of these non-tangible assets - ones that require a dose of both imagination and faith in order to see their true valuation, and of course, many companies do not have people in charge, the ones that control the purse strings, who possess these traits. As the world get faster and faster, with Marketing and New Product Development cycles becoming more and more immediate, IC, supported by a strong Knowledge Management strategy and foundational IT system, will become more and more critical to success, whether you make the newest high-tech device, consumer goods, or snow shovels. This book is a good starting point in this understanding.

I found the book so helpful with detailed information that I loaned my book to my sister and "asked," her to memorize it.

I expected more depth in the exposed material. I share many of their reflections, but I felt they need more depth.

A well-balanced knowledge management book encompassing lots of case studies.

I have to admit that when I hear Knowledge Management, I used to think of the technical side of this discipline, the many experts I know in cataloging, storing, accessing and sharing knowledge, especially in its digital form. This book cured me of this bias. It is an effective reminder that the essence and the urgency of Knowledge Management is not in these technical skills but in the power of the people and shared experiences within organizations across the globe. The stories of successes and failures make a convincing case for the urgency of changing our management attitudes and practices. It is so powerful because the book is built primarily on stories amassed over the fruitful careers of the two authors. The stories are synthesized in the accompanying text and through simple bullets at the end of each chapter. I'll probably go back and review the bullets later but what sticks with me are the stories. The authors don't hit the reader over the head with this message--but the truth is that the process of knowledge management is actually subversive to industrial-era top-down practices. Rather than threatening us, the authors gently remind us the wisdom of shedding these old practices and adopting new ones that allow knowledge and innovation to flow freely--and fuel growth and the financial results that are still the measure by which business must be measured. This is a great book that every modern manager should have by their desk--to pick up and flip to the applicable chapter when the old ways of doing business just aren't panning out.

Great book. Valuable content but could use some updating in the examples provided. Made me thing of knowledge differently.